# Lena Concierge > Lena is the AI concierge for guests and visitors in Saas-Fee: restaurants, activities, mountain railways, weather, events, local services, and stay support around the clock. Lena Concierge is operated by Willy Agency, Steinmattenweg 14, 3906 Saas-Fee, Switzerland. The guest chat is free, runs in the browser, and needs no app and no registration. The guest interface is available in German, English, French and Italian, and Lena answers in the language of the question. Lena gives no medical advice. A message that reads as a medical emergency is answered with the ambulance number 144 (112 from a foreign mobile) and, where no vehicle can reach the person, Rega air rescue on 1414 - never with a generated answer. ## Ask Lena - [Guest chat](https://saas-fee-concierge.ch/chat): the concierge itself. Questions about restaurants, mountain railways, weather, activities, events, arrival, shopping, pharmacies, public toilets and safety in Saas-Fee and the Saas Valley. ## Saas-Fee facts - [Saas-Fee: arrival, getting around and key facts](https://saas-fee-concierge.ch/saas-fee): the facts below as a page, with structured data. Prices, opening hours, timetables, weather and which lifts are open change through the season and are not on this page. Lena answers them in the chat with the current data. ### Where is Saas-Fee, and how high is it? Saas-Fee is a car-free village in the Saas Valley, in the canton of Valais in southwestern Switzerland, at about 1800 m above sea level. Eighteen peaks of over 4000 m stand around the Saas-Fee/Saas Valley region. Source: [Switzerland Tourism, Saas-Fee](https://www.myswitzerland.com/en-ch/destinations/saas-fee/), read 2026-09-21. ### Is Saas-Fee car-free? Yes. Cars stay in the Parkhaus, the multi-storey car park at the village entrance. Inside the village people travel on foot, by electric taxi or by hotel transfer, which many hotels run themselves. Source: [Saastal Tourismus, arrival in the Saas Valley](https://www.saas-fee.ch/en/arrival/arrival-in-the-saas-valley), read 2026-08-13. ### How do I get to Saas-Fee by public transport? Take the train to Visp, then change to PostBus line 511 towards Saas-Fee, which takes about 50 minutes to the Saas-Fee bus terminal. There are rail connections to Visp from the airports of Zurich, Geneva, Basel EuroAirport and Milan. Zurich Airport and Geneva Airport both have direct trains to Visp on some departures; from Zurich Airport the others change once, in Bern. Basel EuroAirport has no railway station: take bus 50 from the Swiss sector to Basel SBB station, about 20 minutes, and the train from there. The whole journey from those airports takes about three hours. Check the connection for your travel day with SBB or PostAuto, because the changes and the travel time vary by departure. Sources: [Saastal Tourismus, arrival in the Saas Valley](https://www.saas-fee.ch/en/arrival/arrival-in-the-saas-valley), read 2026-08-13; [SBB timetable, Zurich Airport and Geneva Airport to Visp](https://www.sbb.ch/en), read 2026-10-21; [EuroAirport Basel Mulhouse Freiburg, transport](https://www.euroairport.com/en/transport), read 2026-10-21. ### How do I get to Saas-Fee by car? Drive to Visp and then south towards Saas-Fee. After Stalden, at the Killerhof roundabout, take the second exit towards Saas-Fee; in Saas-Grund, turn right after the church. Because the village is car-free, the car stays in the Parkhaus at the village entrance. Source: [Saastal Tourismus, arrival in the Saas Valley](https://www.saas-fee.ch/en/arrival/arrival-in-the-saas-valley), read 2026-08-13. ### How do I get from the bus terminal or the car park to my hotel? Ask your hotel about its transfer, or take one of the local electric taxis. Walking is fine with light luggage over a short distance. Inside the village there is no regular bus in summer and autumn; in winter a village bus (Ortsbus) serves the village and the cable car stations. Source: [Saastal Tourismus, arrival in the Saas Valley](https://www.saas-fee.ch/en/arrival/arrival-in-the-saas-valley), read 2026-08-13. ### How big is the Saas-Fee ski area? The Saas-Fee/Saastal ski area counts three areas together, Saas-Fee, Saas-Almagell and Hohsaas above Saas-Grund, with 36 lifts and 150 km of slopes between them. They are not connected on skis: from Saas-Fee, Hohsaas is reached by PostBus down the valley to Saas-Grund and then the Saas-Grund lift. The Saas-Fee area reaches 3600 m, and in winter the skiing reaches onto the Allalin, Hohlaub and Fee glaciers. Sources: [Switzerland Tourism, Saas-Fee](https://www.myswitzerland.com/en-ch/destinations/saas-fee/), read 2026-09-21; [Saastal Bergbahnen, cable car prices Saas-Grund](https://www.saas-fee.ch/en/services-informationen/prices-timetables-cable-cars/timetables-cable-cars/prices-cable-cars/saas-grund), read 2026-08-13. ### What is the SaastalCard? The SaastalCard is the Saas Valley guest card. It is not sold: guests receive it from their participating accommodation from the first night, when the visitor's tax is paid, usually by email. All year it includes PostBus journeys within the valley, from Niedergut to Saas-Fee and from Saas-Grund to Mattmark, except on the days of arrival and departure. In summer and autumn it also includes the Saas Valley cable cars except the Metro Alpin. It is not a discount card, although it also gives reductions on local offers. Sources: [Saastal Tourismus, SaastalCard in summer and autumn](https://www.saas-fee.ch/en/saastalcard/saastalcard-in-summer-and-autumn), read 2026-10-21; [Saastal Bergbahnen, cable car prices Saas-Fee](https://www.saas-fee.ch/en/services-informationen/prices-timetables-cable-cars/timetables-cable-cars/prices-cable-cars/saas-fee), read 2026-10-21. ### What is Allalin? The name covers six separate places. The Allalinhorn is the 4027 m summit, a high-alpine climb made with a mountain guide. Mittelallalin is the station and viewing area at 3457 m. The Metro Alpin is the underground funicular from Felskinn up to it. The revolving restaurant Allalin is at that station, and VirtuAllalin, a virtual-reality glacier experience, is beside it. Aqua Allalin is the indoor swimming pool down in the village. They open and close separately, so a closure of one says nothing about the others. Sources: [Switzerland Tourism, Allalin](https://www.myswitzerland.com/en-ch/experiences/allalin/), read 2026-09-21; [Switzerland Tourism, Allalinhorn ascent with a mountain guide](https://www.myswitzerland.com/en-ch/planning/offers/allalinhorn-4027-ascent-with-a-mountain-guide/), read 2026-09-21; [Switzerland Tourism, Saas-Fee](https://www.myswitzerland.com/en-ch/destinations/saas-fee/), read 2026-09-21; [Switzerland Tourism, VirtuAllalin](https://www.myswitzerland.com/en-ch/planning/offers/virtuallalin-the-vr-glacier-experience-at-mittelallalin-3500-m-above-sea-level/), read 2026-09-21; [Switzerland Tourism, Aqua Allalin](https://www.myswitzerland.com/en-ch/experiences/aqua-allalin/), read 2026-09-21. ### How do I get up to Mittelallalin without skiing? Go up to Felskinn, at about 3000 m, and change there to the Metro Alpin, which runs underground to Mittelallalin. Two lifts run from the village to Felskinn, the Alpin Express and the Felskinn cable car, and which one operates depends on the season and the weekday, so check the cable car timetable for your day. The Metro Alpin is not included in the SaastalCard. Sources: [Switzerland Tourism, cable car ride to the Mittelallalin](https://www.myswitzerland.com/en-ch/planning/offers/cable-car-ride-to-the-mittelallalin-saas-fee/), read 2026-09-21; [Saastal Bergbahnen, winter timetable Saas-Fee](https://www.saas-fee.ch/de/services-informationen/tarife-fahrplaene-bergbahnen/fahrplaene-bergbahnen/fahrplaene-bergbahnen/winter/saas-fee), read 2026-10-18; [Saastal Tourismus, SaastalCard in summer and autumn](https://www.saas-fee.ch/en/saastalcard/saastalcard-in-summer-and-autumn), read 2026-10-21. ### What are the emergency numbers in Saas-Fee? Ambulance: 144. Police: 117. Fire brigade: 118. Rega air rescue: 1414, dialled without a prefix in Switzerland even with a foreign SIM card, for a person off the road network, on a trail or on a glacier, where no ambulance can reach. European emergency number: 112; if in doubt, dial 112 first. Poisoning: Tox Info 145. In the village, call 144 for a medical emergency. Source: [Rega, emergency numbers](https://www.rega.ch/en/about-us/contact/emergency-numbers), read 2026-09-30. ### Who do I contact about lifts, ski passes or tourist information? Lifts, ski passes and pistes: Saastal Bergbahnen AG, +41 27 958 11 00, bergbahnen@saas-fee.ch. Everything else: the tourist office, Saastal Tourismus AG, Obere Dorfstrasse 2, 3906 Saas-Fee, +41 27 958 18 58, info@saas-fee.ch. Source: [Saastal Tourismus, skiing in November](https://www.saas-fee.ch/de/winter-im-saastal/skifahren-im-november), read 2026-10-17. ## Landing pages - [Lena Concierge | Der KI-Concierge für Saas-Fee](https://saas-fee-concierge.ch): landing page in de-CH. - [Lena Concierge | The AI Concierge for Saas-Fee](https://saas-fee-concierge.ch/en): landing page in en. - [Lena Concierge | Le concierge IA pour Saas-Fee](https://saas-fee-concierge.ch/fr): landing page in fr. - [Lena Concierge | Il concierge IA per Saas-Fee](https://saas-fee-concierge.ch/it): landing page in it. ## Blog - [Lena Concierge: überprüfbare Saas-Fee-Fakten für Gäste und KI](https://saas-fee-concierge.ch/blog/lena-saas-fee-fakten-quellen): article in de-CH. - [Lena Concierge: checkable Saas-Fee facts for guests and AI](https://saas-fee-concierge.ch/en/blog/lena-saas-fee-fakten-quellen): article in en. - [Lena Concierge : des faits vérifiables sur Saas-Fee pour les voyageurs et l’IA](https://saas-fee-concierge.ch/fr/blog/lena-saas-fee-fakten-quellen): article in fr. - [Lena Concierge: fatti verificabili su Saas-Fee per ospiti e AI](https://saas-fee-concierge.ch/it/blog/lena-saas-fee-fakten-quellen): article in it. - [Lena Concierge: проверяемые факты о Саас-Фе для гостей и AI](https://saas-fee-concierge.ch/ru/blog/lena-saas-fee-fakten-quellen): article in ru. - [Lena Concierge und PMS: Buchungsdaten für besseren Gästeservice](https://saas-fee-concierge.ch/blog/lena-pms-anbindung-gaesteservice): article in de-CH. - [Lena Concierge and PMS: booking data for better guest service](https://saas-fee-concierge.ch/en/blog/lena-pms-anbindung-gaesteservice): article in en. - [Lena Concierge et les PMS : des données de réservation au service des voyageurs](https://saas-fee-concierge.ch/fr/blog/lena-pms-anbindung-gaesteservice): article in fr. - [Lena Concierge e PMS: i dati delle prenotazioni al servizio degli ospiti](https://saas-fee-concierge.ch/it/blog/lena-pms-anbindung-gaesteservice): article in it. - [Lena Concierge и гостиничные системы: как данные о бронированиях помогают гостям](https://saas-fee-concierge.ch/ru/blog/lena-pms-anbindung-gaesteservice): article in ru. - [Lena Concierge: Lokales Wissen erreicht mehr Gästesprachen](https://saas-fee-concierge.ch/blog/lena-mehrsprachig-lokales-wissen): article in de-CH. - [Lena Concierge: local knowledge across guest languages](https://saas-fee-concierge.ch/en/blog/lena-mehrsprachig-lokales-wissen): article in en. - [Lena Concierge : le savoir local au-delà de la langue](https://saas-fee-concierge.ch/fr/blog/lena-mehrsprachig-lokales-wissen): article in fr. - [Lena Concierge: conoscenze locali oltre la lingua](https://saas-fee-concierge.ch/it/blog/lena-mehrsprachig-lokales-wissen): article in it. - [Lena Concierge: местные знания для гостей на разных языках](https://saas-fee-concierge.ch/ru/blog/lena-mehrsprachig-lokales-wissen): article in ru. - [Lena Concierge verbindet Saas-Fee mit aktuellen Verkehrsmeldungen](https://saas-fee-concierge.ch/blog/lena-verkehrsmeldungen-opentransportdata): article in de-CH. - [Lena Concierge brings current traffic reports into the Saas-Fee guest chat](https://saas-fee-concierge.ch/en/blog/lena-verkehrsmeldungen-opentransportdata): article in en. - [Lena Concierge intègre les informations routières au séjour à Saas-Fee](https://saas-fee-concierge.ch/fr/blog/lena-verkehrsmeldungen-opentransportdata): article in fr. - [Lena Concierge porta le informazioni sul traffico nella chat di Saas-Fee](https://saas-fee-concierge.ch/it/blog/lena-verkehrsmeldungen-opentransportdata): article in it. - [Lena Concierge: актуальные дорожные сообщения для поездки в Саас-Фе](https://saas-fee-concierge.ch/ru/blog/lena-verkehrsmeldungen-opentransportdata): article in ru. - [Lena Concierge: Wie Antworten zur Frage und zur Saison passen](https://saas-fee-concierge.ch/blog/lena-antworten-frage-saison): article in de-CH. - [Lena Concierge: answers that fit the question and the season](https://saas-fee-concierge.ch/en/blog/lena-antworten-frage-saison): article in en. - [Lena Concierge : des réponses adaptées à la question et à la saison](https://saas-fee-concierge.ch/fr/blog/lena-antworten-frage-saison): article in fr. - [Lena Concierge: risposte adatte alla domanda e alla stagione](https://saas-fee-concierge.ch/it/blog/lena-antworten-frage-saison): article in it. - [Lena Concierge: ответы с учётом вопроса и сезона](https://saas-fee-concierge.ch/ru/blog/lena-antworten-frage-saison): article in ru. - [Wenn Lena eine Anfrage weitergibt: Was nach dem Chat passieren muss](https://saas-fee-concierge.ch/blog/lena-gaesteanfragen-status-bestaetigung): article in de-CH. - [When Lena forwards a request: what must happen after the chat](https://saas-fee-concierge.ch/en/blog/lena-gaesteanfragen-status-bestaetigung): article in en. - [Quand Lena transmet une demande : ce qui doit suivre le chat](https://saas-fee-concierge.ch/fr/blog/lena-gaesteanfragen-status-bestaetigung): article in fr. - [Quando Lena inoltra una richiesta: cosa deve succedere dopo la chat](https://saas-fee-concierge.ch/it/blog/lena-gaesteanfragen-status-bestaetigung): article in it. - [Когда Lena передаёт запрос: что должно происходить после чата](https://saas-fee-concierge.ch/ru/blog/lena-gaesteanfragen-status-bestaetigung): article in ru. - [Warum touristische KI den Ferienort verstehen muss](https://saas-fee-concierge.ch/blog/tourism-ai-resort-aware-knowledge): article in de-CH. - [Why tourism AI must understand the resort](https://saas-fee-concierge.ch/en/blog/tourism-ai-resort-aware-knowledge): article in en. - [Pourquoi une IA touristique doit comprendre la station](https://saas-fee-concierge.ch/fr/blog/tourism-ai-resort-aware-knowledge): article in fr. - [Perché un’IA turistica deve capire la località](https://saas-fee-concierge.ch/it/blog/tourism-ai-resort-aware-knowledge): article in it. - [Почему туристическому ИИ важно понимать курорт](https://saas-fee-concierge.ch/ru/blog/tourism-ai-resort-aware-knowledge): article in ru. - [Lena im September 2026: Vom Chat zur Gästeinfrastruktur](https://saas-fee-concierge.ch/blog/lena-project-update-september-2026): article in de-CH. - [Lena in September 2026: Reliable guest infrastructure](https://saas-fee-concierge.ch/en/blog/lena-project-update-september-2026): article in en. - [Lena en septembre 2026 : vers un accueil fiable](https://saas-fee-concierge.ch/fr/blog/lena-project-update-september-2026): article in fr. - [Lena a settembre 2026: un servizio ospiti più affidabile](https://saas-fee-concierge.ch/it/blog/lena-project-update-september-2026): article in it. - [Lena в сентябре 2026: от чата к надежному сервису для гостей](https://saas-fee-concierge.ch/ru/blog/lena-project-update-september-2026): article in ru. - [Wie Gästedaten getrennt bleiben](https://saas-fee-concierge.ch/blog/how-guest-data-stays-separated): article in de-CH. - [How guest data stays separated](https://saas-fee-concierge.ch/en/blog/how-guest-data-stays-separated): article in en. - [Comment les données des clients restent séparées](https://saas-fee-concierge.ch/fr/blog/how-guest-data-stays-separated): article in fr. - [Come vengono separati i dati degli ospiti](https://saas-fee-concierge.ch/it/blog/how-guest-data-stays-separated): article in it. - [Eine grüne Prüfung, die nichts verglichen hat](https://saas-fee-concierge.ch/blog/a-green-check-that-compared-nothing): article in de-CH. - [A green check that compared nothing](https://saas-fee-concierge.ch/en/blog/a-green-check-that-compared-nothing): article in en. - [Un contrôle au vert qui ne comparait rien](https://saas-fee-concierge.ch/fr/blog/a-green-check-that-compared-nothing): article in fr. - [Un controllo verde che non confrontava nulla](https://saas-fee-concierge.ch/it/blog/a-green-check-that-compared-nothing): article in it. - [Was in einem Sommer entstanden ist](https://saas-fee-concierge.ch/blog/what-one-summer-built): article in de-CH. - [What one summer built](https://saas-fee-concierge.ch/en/blog/what-one-summer-built): article in en. - [Ce qu’un été a permis de construire](https://saas-fee-concierge.ch/fr/blog/what-one-summer-built): article in fr. - [Ciò che abbiamo costruito in un’estate](https://saas-fee-concierge.ch/it/blog/what-one-summer-built): article in it. ## For hosts - [Pricing and packages](https://saas-fee-concierge.ch#preise): plans for owners, holiday apartments and hotels in Saas-Fee. - [Contact](https://saas-fee-concierge.ch/kontakt): to connect a property to Lena. - [Booking](https://saas-fee-concierge.ch/book): accommodation enquiries. ## Legal - [Privacy policy](https://saas-fee-concierge.ch/en/privacy) - [Data request](https://saas-fee-concierge.ch/en/data-request) ## Frequently asked questions ### What is Lena Concierge? Lena is an AI concierge for Saas-Fee. Guests and day visitors ask their question in the chat and get an answer around the clock about restaurants, mountain railways, weather, activities, events, arrival, shopping, pharmacies and safety in the Saas Valley. ### What questions does Lena answer? Public local questions about Saas-Fee: which restaurants are open today, which mountain railways are running, what the weather is doing higher up, what families can do when it rains, how to arrive by bus or car, and where to find a pharmacy, a shop or a public toilet. Guests of partner accommodations also get protected property information such as check-in, Wi-Fi and house rules. ### Which languages does Lena answer in? The guest interface is available in four languages: German, English, French and Italian. Lena answers in the language the question is asked in. ### Is Lena free for guests? Yes. The chat is free for guests and visitors and runs in the browser, with no app and no registration. ### What does Lena do in a medical emergency? Lena gives no medical advice. In an emergency it names the ambulance number 144 straight away, 112 from a foreign mobile, and for places no vehicle can reach - on a hiking trail or on the glacier - Rega air rescue on 1414. ### How can hosts use Lena for their accommodation? Owners, holiday apartments and hotels connect their property to Lena. Guests get their own link or QR code; hosts get a dashboard showing the questions being asked, a protected knowledge base per property, and WhatsApp alerts for urgent matters.