Meet Lena, your AI concierge in Saas-Fee.
Instant answers about restaurants, activities, lifts, weather, events, arrival, safety, and your accommodation.
Lena Concierge
● Online · replies instantly
Which restaurants do you recommend today?
Good afternoon! I recommend Hannig — a sunny mountain lunch from CHF 35. Shall I book a table?
Yes please, 2 people at 13:00!
Reservation sent ✓ · Hannig · 13:00 · 2 guests
- Interface languages
- 5Interface languages
- Answers for guests
- 24/7Answers for guests
- Guest conversations held
- 684Guest conversations held
- Automated tests before every change
- 4333Automated tests before every change
Lena answers public Saas-Fee questions and optional guest information.
Answers around the clock
Guests get immediate help with restaurants, mountain railways, weather, events, arrival, safety, groceries, pharmacy, and activities.
Public Saas-Fee knowledge
The chat separates general destination information from protected property and hotel information.
Incidents and WhatsApp
Lena detects urgent requests, creates a case, and can notify the owner or operations team via WhatsApp.
Lena answers typical guest and visitor questions directly in chat.
A visitor asks which restaurants fit today and wants menus with prices.
A family looks for activities, playgrounds, hiking routes, or rainy-day ideas.
A guest asks about cable cars, open facilities, weather, buses, pharmacy, or groceries.
Partner properties can also cover check-in, Wi-Fi, house rules, and incidents.
A guest with nowhere to stay sees real rates and availability and books inside the chat.
Someone who would rather speak than type sends a voice message and gets the same answer.
Reliable, secure, and ready to use with guests.
Lena is built for everyday guest communication: public destination information stays separate from protected property information, requests are logged clearly, and important issues can be forwarded directly.
The app for hotel and holiday-apartment owners.
Connect your property to Lena and give guests their own digital concierge - including a dashboard, PMS integration, and WhatsApp alerts for your team.
Your own dashboard
See in real time which questions your guests ask, which topics come up most, and where action is needed.
PMS integration with apaleo
Live rates and availability for the guest's dates, booking and cancellation inside the chat, the stay and the guest link kept in step with your PMS.
Protected property knowledge base
Store Wi-Fi access, house rules, instructions, and check-in details that only your own guests can see.
WhatsApp alerts for your team
Urgent issues like a broken heater or a lost key are forwarded to you or your operations team instantly.
Secure guest links & QR codes
Every guest gets an individual access link - simply place it as a QR code in the property.
Manage multiple properties
From a single apartment to a hotel group: manage several properties centrally from one account.
Guest data stays separated, traceable and deletable.
Lena talks to real guests. What is stored, for how long and who can see it is written down in the internal GDPR processing register. Everything below is running in production - not planned.
Two separate knowledge areas
Public Saas-Fee knowledge and protected property information are held apart. The public chat cannot disclose property data; that needs a valid guest link or a verified session.
Access tokens stored as hashes only
Guest, session and property tokens are never stored in the clear, only as a SHA-256 hash. Sign-in runs on a one-time code by SMS that expires after ten minutes.
Signed webhooks, verified content
Incoming calls from Twilio and apaleo are checked against their signature and journalled. A webhook's payload is not treated as a source of data: the booking is re-read from the API by its id.
One named model provider
Which platform receives a message is decided by configuration, not by code. Today that is OpenAI alone. Anthropic and Google are wired in and receive no guest messages until they are explicitly named.
The emergency answer is not model text
When Lena recognises a medical emergency, the reply comes from fixed text: the ambulance number first, then what to tell the dispatcher. No model writes that answer.
Every change goes through the same check
The main branch is protected: a change lands only as a pull request with a green check - typecheck, lint, 4333 tests and build. Database migrations are reconciled against production daily.
Retention
- One-time SMS code
- 10 minutes
- Guest session
- 90 days
- Guest access to a property
- up to 12 months
- Conversations and reservations
- up to 24 months
And what is still missing, named rather than left out: an error tracker and an external probe on the emergency path are not in operation yet. Both are the agreed next steps.
Read the privacy policyFixed prices: a one-time setup, then a monthly subscription.
Two modules, separately or as a bundle: the concierge for guests during their stay, and the web widget for visitors to your website before they book. All prices in CHF.
AI Concierge
For guests on site: by QR code in the room and at reception, in web chat. Answers questions about the property and the resort and passes requests on to your team.
AI Web Widget
For visitors to your website: answers questions before booking, around the clock, and leads to direct bookings with no OTA commission.
Chalets & Apartments
Holiday apartments and chalets, price per property
AI Concierge
CHF 25 / month
Setup: CHF 149
Annual: CHF 255
AI Web Widget
CHF 15 / month
Setup: CHF 99
Annual: CHF 153
All-in-One
CHF 35 / month
Setup: CHF 190
Annual: CHF 357
Save CHF 118 in the first year, paying monthly
Hotel Pro
Independent and boutique hotels with fewer than 50 rooms
AI Concierge
CHF 390 / month
Setup: CHF 690
Annual: CHF 3'978
AI Web Widget
CHF 190 / month
Setup: CHF 390
Annual: CHF 1'938
All-in-One
CHF 490 / month
Setup: CHF 790
Annual: CHF 4'998
Save CHF 1'370 in the first year, paying monthly
Hotel Enterprise
Large hotels from 50 rooms and hotel groups
AI Concierge
CHF 790 / month
Setup: CHF 1'490
Annual: CHF 8'058
AI Web Widget
CHF 390 / month
Setup: CHF 690
Annual: CHF 3'978
All-in-One
CHF 990 / month
Setup: CHF 1'690
Annual: CHF 10'098
Save CHF 2'770 in the first year, paying monthly
Annual payment: pay for 12 months in advance and get 15% off the monthly price.
The one-time setup includes
- Collecting your material (website, guest folder, menus, price lists) and connecting it to the Saas-Fee resort knowledge.
- Styling in your property's look, installing the web widget on your website, and QR code templates.
- Notifications for your team (housekeeping, reception) and, on Hotel Enterprise, the connection to your PMS.
Start right away
Register your property, choose a plan and pay: by invoice or by card. Both at the same price.
What guests and hosts ask about Lena most often.
- What is Lena Concierge?
- Lena is an AI concierge for Saas-Fee. Guests and day visitors ask their question in the chat and get an answer around the clock about restaurants, mountain railways, weather, activities, events, arrival, shopping, pharmacies and safety in the Saas Valley.
- What questions does Lena answer?
- Public local questions about Saas-Fee: which restaurants are open today, which mountain railways are running, what the weather is doing higher up, what families can do when it rains, how to arrive by bus or car, and where to find a pharmacy, a shop or a public toilet. Guests of partner accommodations also get protected property information such as check-in, Wi-Fi and house rules.
- Which languages does Lena answer in?
- The guest interface is available in four languages: German, English, French and Italian. Lena answers in the language the question is asked in.
- Is Lena free for guests?
- Yes. The chat is free for guests and visitors and runs in the browser, with no app and no registration.
- What does Lena do in a medical emergency?
- Lena gives no medical advice. In an emergency it names the ambulance number 144 straight away, 112 from a foreign mobile, and for places no vehicle can reach - on a hiking trail or on the glacier - Rega air rescue on 1414.
- How can hosts use Lena for their accommodation?
- Owners, holiday apartments and hotels connect their property to Lena. Guests get their own link or QR code; hosts get a dashboard showing the questions being asked, a protected knowledge base per property, and WhatsApp alerts for urgent matters.
Would you like to use Lena Concierge for guests?
Send a short message. The request is recorded directly in HubSpot for a clear follow-up.