Meet Lena, your AI concierge in Saas-Fee.
Instant answers about restaurants, activities, lifts, weather, events, arrival, safety, and your accommodation.
Lena Concierge
● Online · antwortet sofort
Welche Restaurants empfehlen Sie heute?
Guten Tag! Ich empfehle das Hannig — sonniger Berglunch ab CHF 35. Tisch reservieren?
Ja bitte, 2 Personen um 13:00!
Reservierung gesendet ✓ · Hannig · 13:00 · 2 P.
Lena answers public Saas-Fee questions and optional guest information.
Answers around the clock
Guests get immediate help with restaurants, mountain railways, weather, events, arrival, safety, groceries, pharmacy, and activities.
Public Saas-Fee knowledge
The chat separates general destination information from protected property and hotel information.
Incidents and WhatsApp
Lena detects urgent requests, creates a case, and can notify the owner or operations team via WhatsApp.
Lena answers typical guest and visitor questions directly in chat.
A visitor asks which restaurants fit today and wants menus with prices.
A family looks for activities, playgrounds, hiking routes, or rainy-day ideas.
A guest asks about cable cars, open facilities, weather, buses, pharmacy, or groceries.
Partner properties can also cover check-in, Wi-Fi, house rules, and incidents.
Reliable, secure, and ready to use with guests.
Lena is built for everyday guest communication: public destination information stays separate from protected property information, requests are logged clearly, and important issues can be forwarded directly.
The app for hotel and holiday-apartment owners.
Connect your property to Lena and give guests their own digital concierge - including a dashboard, PMS integration, and WhatsApp alerts for your team.
Your own dashboard
See in real time which questions your guests ask, which topics come up most, and where action is needed.
PMS integration with Guesty
Booking data, check-in times, and guest details sync automatically - no manual work required.
Protected property knowledge base
Store Wi-Fi access, house rules, instructions, and check-in details that only your own guests can see.
WhatsApp alerts for your team
Urgent issues like a broken heater or a lost key are forwarded to you or your operations team instantly.
Secure guest links & QR codes
Every guest gets an individual access link - simply place it as a QR code in the property.
Manage multiple properties
From a single apartment to a hotel group: manage several properties centrally from one account.
Clear entry packages for hosts in Saas-Fee.
The packages let owners start safely with one apartment and expand to more properties later. Professional is the recommended standard for active hosts.
Pilot
CHF 89 / month
Annual: CHF 890
- 1 holiday apartment
- Guest link and QR code
- Property-specific knowledge base
- General Saas-Fee knowledge
- Basic question analytics
One-time setup: CHF 490
Professional
CHF 249 / month
Annual: CHF 2'490
- Up to 3 holiday apartments
- Multilingual guest interface
- WhatsApp alerts for incidents
- Restaurant and activity questions
- Monthly knowledge-base optimization
One-time setup: CHF 790. Additional apartments: CHF 59 / month per property.
Management
From CHF 590 / month
Annual: from CHF 5'900
- Up to 10 holiday apartments
- Custom processes and escalation rules
- Advanced analytics
- Individual integrations
- Priority support
Setup from CHF 1'500. Additional apartments: CHF 39-49 / month per property.
Introductory offer for owners in Saas-Fee
Pilot for CHF 69 / month during the first 3 months, then CHF 89 / month. Ideal for testing Lena with one real apartment and real guest questions.
Would you like to use Lena Concierge for guests?
Send a short message. The request is recorded directly in HubSpot for a clear follow-up.