Blog
How this project is being built.
Notes from building Lena Concierge: what was built, what was measured, and what was broken while we looked. Numbers in these posts are measurements taken on the date given, not estimates.
- Product development
Lena Concierge: checkable Saas-Fee facts for guests and AI
How Lena’s public facts page helps guests and AI: sources, reading dates, local information and the next steps for maintaining it.
Read on - Product development
Lena Concierge and PMS: booking data for better guest service
How Lena connects with Mews, Cloudbeds, OPERA Cloud and D-EDGE: guest access, room offers, testing status and the next steps.
Read on - Product development
Lena Concierge: local knowledge across guest languages
How Lena’s October release connects French, Italian and Russian questions with more knowledge about Switzerland and Valais.
Read on - Arrival
Lena Concierge brings current traffic reports into the Saas-Fee guest chat
Lena connects Saas Valley arrival questions with traffic reports from opentransportdata.swiss, including the source and publication time.
Read on - Project progress
Lena Concierge: answers that fit the question and the season
What Lena Concierge changed in October 2026: conversation context, relevant hints and seasonal data, with verified progress and the next checks.
Read on - Development
When Lena forwards a request: what must happen after the chat
How Lena tracks host requests and restaurant tables through to a reply: verified changes, limitations and next checks. Reviewed on 2 October 2026.
Read on - Development
Why tourism AI must understand the resort
Why resorts must separate data for AI concierges, and what Lena Concierge demonstrably changed on 26 September 2026.
Read on - Project update
Lena in September 2026: Reliable guest infrastructure
A verified Lena Concierge update for September 2026—and why resorts need multilingual, current and safely operated AI guest services.
Read on - Security
How guest data stays separated
One guest asks for the Wi-Fi password. Another asks for the same Wi-Fi password without ever having set foot in that apartment. What separates them is not a rule in the prompt.
Read on - Engineering
A green check that compared nothing
For weeks a check reported success without ever comparing two things. The expensive part was not the gap; it was the tick above it.
Read on - Project
What one summer built
From an empty schema to a concierge that takes a booking inside the chat, in ten weeks. The numbers, measured on 29 August 2026.
Read on
