Data Protection

Willy Agency is responsible for data processing in the Lena Owner App.

Address: Steinmattenweg 14, 3906 Saas-Fee, Switzerland

Contact for privacy requests: privacy@willyagency.ch

The Lena Owner App is intended for owners, hotels and hosts in Saas-Fee. It shows statistical analyses of guest questions for the connected property and allows property-specific information such as check-in, Wi-Fi, house rules and FAQs to be maintained.

Account data: email address for login and authentication.

Session data: technical login tokens that may be stored locally on your device to keep you signed in.

Property data: information and answers you maintain for your accommodation.

Analytics data: aggregated statistics about guest requests for your property, such as counts, topics, restaurants, activities and incidents.

The app does not collect location data, contacts or photos and does not use advertising tracking.

Data is processed to provide the service and fulfil contractual or pre-contractual services, and on the basis of legitimate interests in secure operation and service quality. Where required, processing is based on your consent.

The app may use Supabase for database and authentication, OpenAI for AI functions, Vercel for hosting, and the Apple App Store and Google Play for app distribution.

Some providers may process data outside Switzerland or the EEA. In that case, we rely on suitable safeguards such as data processing agreements, standard contractual clauses or equivalent protection mechanisms.

Account data is stored while your access exists. After account deletion, personal data is deleted unless legal or legitimate retention reasons apply.

You may request access, correction, deletion, restriction of processing and data portability where the legal requirements are met.

In Switzerland, you may also lodge a complaint with the FDPIC.

Access is protected by login. Each owner sees only the data of their own property; technical access separation is enforced server-side. Transmission is encrypted via HTTPS/TLS.

This policy will be updated if the app, service providers or legal requirements change.

Last updated: 1 August 2026